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Q1 |
What are
the advantages of using your shipping
service? |
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A1 |
First of
all, you don't have to be a registered
business to open an account with us. Further
more, you will be able to enjoy competitive
shipping rate and use the shipping tools
developed by us for your online business. |
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Q2 |
How
competitive is your shipping rate? |
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A2 |
Each
member will have different tier of shipping
rate depend on the total shipments they had
shipped with us. However, in general, all
member still enjoy at lease more than 35%
mark down rate. |
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Q3 |
How to
register for your service? |
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A3 |
You just
need to click on the register button on the
bottom of this webpage and you will be link
to our registration page. Fill up the
details and wait for the activation. |
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Q4 |
Why do I
need to wait before my account being
activated? |
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A4 |
To
prevent misuse of our service, we will
review all the member's profile before
activate it. By reviewing your account
detail will also help us to better
understand your business requirement. |
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Q5 |
What are
the criteria to use your service? |
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A5 |
You must
be an online seller with product published
online. Ship from Peninsular Malaysia and
not an existing DHL customer. |
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Q6 |
How do I
get the free DHL packaging (Boxes)? |
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A6 |
You are
not allowed to use any DHL Boxes (except
flyer) when shipping with us. This is due to
certain DHL packaging such as Jumbo box,
Jumbo junior box or pallet may have
different pricing. To avoid any confusion,
we do not allow member to ship using DHL
boxes. You are encourage to use your own
box. You can get DHL Flyer from the courier
when he come to pickup your first shipment. |
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Q7 |
I'm not
an online seller, can I still use your
service? |
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A7 |
Our
service is designed for online seller. You
can call us for enquiry. |
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Q8 |
What are
the service is available with web2ship? |
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A8 |
We have
Express service for sending your shipment to
overseas, We have Express import service to
help you to bring in your shipment
(available upon enquiry) and Global Mail for
slow mail and registered parcel (coming
soon). All service is provided by DHL
Express Malaysia. |
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Q9 |
I'm
selling small and low value item on eBay.
What are the cheapest shipping method
available for me? |
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A9 |
If your
shipment is low value, small and non-urgent,
you can use Global Mail service (available
soon). For item value more than RM50, you
are recommended to use our Express service. |
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Q10 |
Do you
ship within Malaysia (Domestic)? |
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A10 |
Domestic
shipment is not available. |
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Q11 |
Can I
ship to PO Box / APO / FPO address? |
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A11 |
No. You
cannot ship to PO Box address using Express
service. However, you can still ship to PO
Box / APO / FPO address using unregistered
Global Mail. |
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Q12 |
What is
the cut off time for the pickup? |
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A12 |
DHL
courier pickup the shipment with their
normal routine. Therefore, we required that
all shipment that you wish to ship on that
day to be log in our website by latest 3pm.
If your shipment login after 3pm, it will be
schedule for pickup by the next working day. |
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Q13 |
When will
the DHL courier come to pickup my shipment? |
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A13 |
DHL
courier will come to your registered address
to pickup your shipment between 2pm to 5pm
on the same day you log your shipment. If
you log your shipment after 3pm, it will be
schedule for pickup on the next working day. |
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Q14 |
What is
your working hour? |
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A14 |
Our
office hour is from 9am to 5pm on five
working days (except public holiday).
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Q15 |
What is
the maximum size of parcel I can send? |
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A15 |
For
purely operational reasons (the size of the
door openings on DHL vans and planes), we
ask that a shipment not exceed 120 cm in any
one dimension. However, we will be pleased
to advise you and arrange carriage of larger
items. Additionally, for the safety of our
couriers, we require notification of
shipments over 50kg in weight. |
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Q16 |
How to
calculate the weight of the shipment? |
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A16 |
Weight of
the shipment will be depend on the actual
weight or volumetric weight, whichever is
higher. |
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Q17 |
What is
the volumetric weight? |
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A17 |
Volumetric weight is a measurement for size
of the shipment. Due to express shipment is
normally transfer through aircraft and the
space available on aircraft is valuable, so
the shipment will be charge base on either
the Actual Weight OR the Volumetric Weight
of the shipment, whichever is higher. The
volumetric weight formula as below:
L
(cm) x H (cm) x W (cm) / 6000 = kg |
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Q18 |
How do I
track my shipment? |
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A18 |
You can
track your shipment by key in your Air
WayBill (AWB) number in DHL website or
web2ship.com. |
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Q19 |
What is
AWB? |
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A19 |
AWB stand
for Air WayBill which is a consignment note
for delivery. You need to affix 3 copies of
AWB to your document shipment and 3 copies
AWB plus 2 copies of commercial invoice to
your parcel shipment. |
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Q20 |
What is
commercial invoice? |
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A20 |
Commercial Invoice is your invoice for the
buyer as the goods sold. You can get a copy
of sample commercial invoice from our
website or use your eBay / Paypal to
generate your commercial invoice. |
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Q21 |
What if
my shipment is lost / damage? |
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A21 |
Your
shipment will be insured up to your declared
value or Max USD100. We will compensate you
if the shipment is confirmed lost or damage
during transit. |
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Q22 |
Who is
responsible for the duties and taxes? |
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A22 |
Consignee
/ recipient is responsible to pay for duty
tax if any. But in the event that your
consignee failure to pay, the duty and tax
will be charge to you with an extra
administration fee of RM60. So please state
this terms clearly on your eBay listing or
sales page. |
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Q23 |
What
payment method you accept? |
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A23 |
Currently
we only accept 2 type of payment method:
1. Online via our website (Ipay88) Subject
to 4% Processing Fee:
- Credit Card (Visa / Master)
- Online Bank Transfer
- FPX, Pos Pay and Mobile Wallet.
2. Offline Method:
- Maybank2u
- Bank in Cash @ Maybank Branch.
Other method like cheques, IBG transfer is
not supported. If you make payment by cheque
or IBG transfer, you need to wait until the
payment is cleared into our account. Proof
of bank in, transfer and receipt will not be
accepted. |
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Q24 |
How do I
get insurance for shipment value more than
USD100? |
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A24 |
For
shipment value more than USD100, you can get
premium insurance when you submit your
shipment.
Insurance fee as below:
for insurance up to RM1900, it is RM38 flat
rate.
for insurance more than RM1900, it is 2% of
the insured value. |
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Q25 |
What is
Remote Area? |
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A25 |
Remote
area is a rural area that is too far away
from the major cities / civilization in the
world. These areas are not directly service
by DHL. Therefore, if you ship to remote
area there will be additional RM60 Remote
Area Surcharge. You can determine the remote
area using our shipping calculator's link. |
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Q26 |
How do I
know that my shipment will be taxed or not?
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A26 |
Unfortunately you cannot know that weather
your shipment will be taxed or not. This is
due to duty tax is random. However, you can
always inform your buyer to check with their
custom. |
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For
more information, you can always call us at
1-700-800-881
(Malaysia).
If the
number above cannot be reach, you can call
03-7803 5709.
Monday to
Friday, 9am to 5pm.
Or click
on the live support button above to chat
with our customer support.
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