• 1. Can I declare my Item as gift and put 0 value?
    No. Even if you are sending gift, you still need to describe what gift it is and how much is the value. 
  • 2. I had declared the item as gift and low value, why my consignee still been taxed?
    All declare value and duty tax will be subject to the destination country's custom. You may furnish us a revised invoice or payment proof to appeal for duty tax revision. However, customs will have the final decision about the item declare value base on the destination market value. 
  • 3. Who will be liable for duty tax?
    Depending on the service you choosed, but generally, for courier services: All duty tax will be charge to the consignee (unless specifically requested by you). However, the sender will be ultimately responsible for the duty tax if the consignee refuse to pay or failed to collect from. In the event that duty tax revert to shipper, there might be an admin charges for forex and duty tax arrangement. For postal service, the duty tax will be charge to the consignee and if the consignee fail to pay, the shipment will be return to the sender. 
  • 4. How the duty tax to be collected?

    For courier service, if the duty tax is less than the amount specified by the customs, the courier company will make a prepaid to the customs and later on collect it from the consignee during delivery (on the spot), if the consignee refuse to pay, this duty tax will be charge to shipper together with an admin fee. If the duty tax is greater than the amount specified by the customs, the shipment will be on hold in customs and the courier company will try to contact the consignee to confirm payment. If the consignee refuse to pay, the shipment will be return and the shipper will not liable for duty tax. 

    For Mail/Parcel service, the shipment will be on hold in post office and required the consignee to go to post office to pay for the duty tax in order to retrieve it. Shipper are not liable for duty tax. 

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