• 1. How Covid-19 will impact your shipment / operation?

    Due to the recent Coronavirus global pandemic outbreak, we expect most of our shipping service providers will experience shipment delay due to cancellation of flights, restricted movement order (or lockdown), and lack of couriers/drivers. Most of the aircraft space will be very limited (or surge in price up to 3x) because the airline has grounded.

    1. Aramex impose surcharge of 15% into all shipments.

    2. DHL Express impose Emergency Situation Surcharge of RM10-RM70 for shipments betwen 2.5kg to 70kg

    3. DHL eCommerce will be imposing Emergency Surcharge of RM40/kg to US and AU; RM20/kg for GB and SG effective on 1st of April.

    4. DHL eCommerce will be currently put on hold the shipments to:

      List Of Countries Need To Hold

             KW - Kuwait

             LB - Lebanon

             LY - Libya

             MV - Maldives

             MA - Morocco

             MD - Moldavia

             MN - Mongolia

            MM - Myanmar

            PE - Peru

            PH - Philippines

            SO - Somalia

            LK - Sri Lanka

            SR - Suriname

            TN - Tunisia

              KR - Korea

              CN- China

              IN - India

              AU - Australia

    4. Flickpost will be currently put onhold the shipments to:

    Afghanistan AF
    Argentina AR
    Austria AT
    Bahrain BH
    Bangladesh BD
    Belgium BE
    Brazil BR
    Brunei BN
    Bulgaria BG
    Burundi BI
    Cambodia KH
    Central African Republic CF
    Chile CL
    Cote d' Ivoire CI
    Croatia HR
    Cyprus CY
    Czech Republic CZ
    Democratic Republic of Congo CD
    Denmark DK
    Egypt EG
    Eritrea ER
    Estonia EE
    Finland FI
    France FR
    Germany DE
    Greece GR
    Hong Kong HK
    Hungary HU
    Iceland IS
    Indonesia ID
    Iran IR
    Iraq IQ
    Ireland IE
    Italy IT
    Japan JP
    Jordan JO
    Kazakhstan KZ
    Kuwait KW
    Laos LA
    Lebanon LB
    Liberia LR
    Libya LY
    Liechtenstein LI
    Luxembourg LU
    Maldives MV
    Mali ML
    Myanmar MM
    Nepal NP
    Netherlands NL
    Netherlands Antilles AN
    North Korea KP
    Norway NO
    Oman OM
    Pakistan PK
    Papua New Guinea PG
    Philippines PH
    Poland PL
    Portugal PT
    Qatar QA
    Russian Federation RU
    Saudi Arabia SA
    Serbia RS
    Slovakia SK
    Somalia SO
    Spain ES
    Sri Lanka LK
    Sudan SD
    Sweden SE
    Switzerland CH
    Syrian Arab Republic SY
    Taiwan TW
    Tajikistan TJ
    Thailand TH
    Turkey TR
    Ukraine UA
    United Arab Emirates AE
    United Kingdom GB
    Uzbekistan UZ
    Venezuela VE
    Vietnam VN
    Yemen YE

    5. Some drop off point will not be available or will be shorten their operation hour.

  • 2. What can you do as an ecommerce sellers during this period?
    1. Please double confirm your consignee address and phone number. (redirect the shipment to their house instead of office, just in case they work from home)
    2. Please choose Priority or Premium service if available as Priority or Premium service will get to lift off 1st. (due to limited space on aircraft)
    3. Please wash your hand and wear face mask before and after handling the package. Avoid direct contact with the driver/courier and packages.
    4. Bookmark this page and check back often for the list of on hold countries.
    5. Stay safe at home and choose to pickup from your house if needed.
  • 3. Can I ship face Mask?
    1. Effective on 21st of March, 2020. All Surgical Mask import into Malaysia will be exempted from Duty Tax and Sales Tax.
    2. Please use Tariff code: Face mask 1-3 ply (6307.90.40 00) or N95 (6307.90.90 00)
    3. However please note that if you import or export mask, you might need to make sure your mask meet the certification of the destination country such as FDA for US/Canada or CE for Europe.
    4. For declaration as personal shipment/usage, our recommendation is 100 pieces per shipment.